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3. Making a Claim
4. Bank Policyholders

If you, your family, or loved ones need to make a claim, get in touch with us and we’ll make sure it’s handled quickly and sensitively. 

How to make a claim

STEP 1: To make a claim on Life, Critical Illness or Waiver of Premium, please contact us using one of the contact points below.

To speed up the process, you can download a form using the links below. Please complete and return by email or post.

HSBC Life Claim Form
HSBC Critical Illness Claim Form

STEP 2: You will be contacted within 3 working days to sign a digital Consent Form, using Adobe Sign.

STEP 3: We’ll request the following relevant documents to assess the claim in line with the Terms and Conditions. Your Personal Claims Adviser will keep you updated by phone.

Critical Illness

• Copies of letters from your doctor or the hospital relating to your diagnosis
• We’ll also need to contact your doctor to request a medical report

Life Insurance

• A copy of the death certificate
• If necessary, we may need probate or letters of administration

Waiver of Premium

Please contact us using one of the contact points below.

Here’s how to get in touch