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Expert medical and wellbeing advice available to all policyholders

Expert medical and wellbeing advice available to all policyholders

What are the latest enhancements?

Our added value services that are available to HSBC Life Protection and Critical Illness policyholders have been enhanced and are now available to all policyholders, accessed through an app, giving customers the benefit of a variety of health and wellbeing services at no additional cost.

The range of services available include second medical opinions and unlimited virtual GP appointments through to prescription services, an annual health MOT, mental health support sessions and physiotherapy too – the HSBC Life Online Health Services app is run in partnership with Square Health.

What online health services can policyholders access?

Our app provides customers with health and wellbeing services delivered by video call (or phone where required). It is available to both new and existing HSBC Life customers. The services are as follows:

Secondary Medical Opinion

HSBC Life Protection
HSBC Critical Illness / HSBC Life and Critical Illness

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HSBC Critical Illness Plus / HSBC Life and Critical Illness Plus

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Children aged 0-16 receive following cover

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Unlimited Remote GB Consultation

HSBC Life Protection
HSBC Critical Illness / HSBC Life and Critical Illness

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HSBC Critical Illness Plus / HSBC Life and Critical Illness Plus

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Children aged 0-16 receive following cover

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Prescription Services

HSBC Life Protection
HSBC Critical Illness / HSBC Life and Critical Illness

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HSBC Critical Illness Plus / HSBC Life and Critical Illness Plus

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Children aged 0-16 receive following cover

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Physiotherapy

HSBC Life Protection
HSBC Critical Illness / HSBC Life and Critical Illness

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HSBC Critical Illness Plus / HSBC Life and Critical Illness Plus

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Children aged 0-16 receive following cover

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Mental Health Support

HSBC Life Protection
HSBC Critical Illness / HSBC Life and Critical Illness

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HSBC Critical Illness Plus / HSBC Life and Critical Illness Plus

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Annual Health MOT

HSBC Life Protection
HSBC Critical Illness / HSBC Life and Critical Illness

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HSBC Critical Illness Plus / HSBC Life and Critical Illness Plus

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 HSBC Life ProtectionHSBC Critical Illness / HSBC Life and Critical IllnessHSBC Critical Illness Plus / HSBC Life and Critical Illness PlusChildren aged 0-16 receive following cover
Secondary Medical Opinion
Unlimited Remote GB Consultation
Prescription Services
Physiotherapy
Mental Health Support
Annual Health MOT

Services are available at no extra cost – with no consultation fees and no insurance excess. All existing customers will be contacted to introduce this new service, but if you are looking for a reason to re-establish contact with any clients, it provides a great opportunity to get in touch.

Please note that HSBC Life Online Health Services do not form part of your client’s insurance policy and HSBC Life have the right to change or remove these additional health services at any time. Such a decision will not affect your client’s insurance cover with HSBC Life in any way.

Who are Square Health?

Square Health are established and well-known providers of medical solutions. Founded by doctors, the team works with over 5,000 medical specialists across the UK, 200 staff and a software development team of over 100.

It’s tried and tested digital systems make it easy for clients to access the information and experts they are seeking.

Why are HSBC Life providing Online Health Services?

This platform strengthens the protection offering from HSBC Life and adds to its portfolio of digital services. It has been developed as part of HSBC Life’s ongoing recognition of the vital importance of health and well-being to individuals and their families.

By developing these Online Health Services, we hope to help our customers meet with a medical expert virtually in the comfort of their own home. Our service also provides customers with access to a second medical opinion which means they can have a further consultation with a UK-based medical specialist matched to their diagnosis. It is essential that we diversify our product offering in the current environment and evolve to provide our customers with the best service possible.

Alan Lakey, Director at CIExpert says:

HSBC Life are delivering significant improvements to their Online Health Services and should be applauded for doing so. 

By making the full range of services available across all their products, extending the number of GP24/7 consultations to unlimited and including the enhancements for all existing customers as well as new ones very clearly demonstrates their commitment to supporting their policyholders and dependent families.”

How can I find out more?