HSBC Life (UK) Service Enhancements
We’re pleased to share that following feedback from the advisers we work with we have made several enhancements that are live with immediate effect. These changes will make writing protection business with HSBC Life (UK) even easier.
View our enhancements matrix below which simply explains the new features available, how they will benefit advisers and which technology platforms these changes apply to:
| New Feature | What are the benefits of the new feature? | Which platforms does it apply to? |
| De-coupling of the Total Permanent Disability (TPD) underwriting decision from the core product decision. | This will allow advisers to continue with the core cover only, should TPD be declined. | iPipeline Iress Webline Protection Platform1 |
| Presenting of ‘reasons for loading’ at underwriting decision stage. | This provides transparency and useful insight on what is causing the premium loading rather than just showing an increased premium. | iPipeline* Iress* Webline* Novium* Protection Platform1 |
| We will now provide an indicative premium at initial underwriting stage for policies that require further underwriting. | Taking the guesswork out of underwriting referrals by showing the expected premium, providing the data input on the application matches the screening results. | iPipeline* Iress* Webline* Novium* Protection Platform1 |
| The ability to reduce the policy term and/or sum assured post underwriting stage. | Important for customers who have a particular budget or have had to change lending requirements. | iPipeline* Iress* Webline* Novium* |
| Introduction of a requote functionality, after the initial 90-day quote guarantee. | You will no longer have to submit a new application after the initial 90-day quote guarantee. Applications can easily be re-quoted from the HSBC broker portal. | iPipeline* Iress* Webline* Novium* |
*This feature will be present in the application journey
1This feature is already live
To help you understand the application journey you can view our useful video and interactive guide.
If you have any questions, need support or want to register to use HSBC Life (UK), contact our dedicated Protection Adviser Support Team on 0345 587 3877 or email protectionteam@hsbc.com.