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Making a claim

Making a claim

A claims record to be proud of

We’re proud of our claims record and the levels or service we provide to advisers and their clients. Some of our highlights include:

In 2022, HSBC Life paid out claims accumulated across all its Life and Critical Illness products and distribution channels, of 98.7% of Life Claims and 98.9% Critical Illness claims.


*Figures correct as at 31st December 2022 **During H1 2022 ***From Jan to September 2022
**** Since HSBC Life (UK) Limited started doing business in 1988.

At a time when your clients need HSBC Life most, a claims adviser will look after the claim as sensitively as possible from start to finish. Paperwork is kept to a minimum and the service is designed to be easy so that your clients and their family can concentrate on more important things. Find out about our claims service below.

Our claims service

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