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How to complain

How to complain

Making a complaint

We’re really sorry we didn’t get things quite right for you. If you have a complaint, it’s really important you let us know and that we hear your thoughts on how we can improve.

  • Protection Policyholders
  • Onshore Investment Bondholders

Choose how you purchased your product

Option 1 Chevron RightChevron Right


If you purchased your HSBC Life protection product through:

  • Non-HSBC financial adviser
  • Via a comparison website
  • An HSBC Wealth Manager (you would have been referred via your HSBC Relationship Manager)

Tip: If your policy number looks like this; 123456/HS you’re in the right place. If not, please visit HSBC UK

Option 2 Chevron RightChevron Right


If you purchased your HSBC Life protection product through:

  • Through a HSBC Mortgage Adviser, either in branch or over the phone
  • From the HSBC UK website

Tip: If your policy number is 7 digits long (a combination of letters and numbers), please visit HSBC UK

Option 1

Option 2

If you purchased your HSBC Life protection product through:

  • Non-HSBC financial adviser
  • Via a comparison website
  • An HSBC Wealth Manager (you would have been referred via your HSBC Relationship Manager)

Tip: If your policy number looks like this; 123456/HS you’re in the right place. If not, please visit HSBC UK

If you purchased your HSBC Life protection product through:

  • Through a HSBC Mortgage Adviser, either in branch or over the phone
  • From the HSBC UK website

Tip: If your policy number is 7 digits long (a combination of letters and numbers), please visit HSBC UK

Frequently asked questions
Our Common Help topics may be able to help solve your issues, please visit here

Here’s how to get in touch

Signature

Write to us

Customer Services Centre HSBC Life (UK) Limited, PO Box 1053, St. Albans, Hertfordshire, AL1 9QG

Please remember to include:

  • Full name and address
  • Email address
  • Contact number and best time to get in touch
  • Policy/account number
  • As much information about your complaint as possible



What happens next?