Contact us
How to contact us about your HSBC Life product purchased through a Premier Banking Relationship Manager or from a non-HSBC financial adviser or via a comparison website
For HSBC Life protection queries
Managing your policies online
You have direct access to your policy via your portal, HSBC Access.
Here you can manage your account online.
For queries related to:
Online Health Services visit: App Store or Google Play to download the app
HSBC Life Customer Service Centre
Can’t find the answer online or simply prefer to contact us directly?
Our HSBC Life Customer Service Centre is there to help you, including if you need to make a complaint about our services. Please contact our HSBC Life Customer Service Centre Team through the following methods:
- 0333 207 5563 9am to 5.30pm- Monday to Friday, excluding public holidays)
- Customer Services Centre HSBC Life (UK) Limited, PO Box 1053, St. Albans, Hertfordshire, AL1 9QG
For HSBC Life Investment queries
If you have any questions regarding your HSBC Onshore Investment Bond, would like a current valuation or want to make a change to your investment, our Customer Support Team is here to help you.
- 0345 603 9164 (9am to 5.30pm – Monday to Friday, excluding public holidays)
- HSBC Onshore Investment Bond Team, HSBC Life (UK) Limited, PO Box 1053, St. Albans, Hertfordshire, AL1 9QG
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How to contact us about your HSBC Life product purchased directly from HSBC UK Bank in branch, over the phone or from the HSBC UK website
For Protection queries
To discuss a claim or to amend your policy, please call the HSBC Life Helpdesk
- 0345 745 6125 Lines open 08:00 – 18:00 Monday to Friday (excluding public holidays). Calls may be monitored or recorded.
- HSBC Life (UK) Limited, Customer Service Centre, BX8 7HB
For Investment queries
If you have any questions regarding your HSBC Onshore Investment Bond, would like a current valuation, want to make a change to your investment, or make a complaint, our Customer Support Team is here to help you.
- 0345 603 9164 (9am to 5.30pm – Monday to Friday, excluding public holidays)
- HSBC Onshore Investment Bond Team, HSBC Life (UK) Limited, PO Box 1053, St. Albans, Hertfordshire, AL1 9QG