Sam – a critical illness cover claim for grade 2 breast cancer
I never thought I’d need to claim on my critical illness cover. It was one of those things I took out years ago, thinking it was just a safety net I’d probably never use.
Then came the day I heard the words no one wants to hear: “It is breast cancer.” That moment turned my world upside down. Once the shock began to wear off, I knew I needed a plan. While at work one day, I decided to call HSBC Life. Being in the office helped me stay focused and not get too emotional. That’s when I spoke to Ben.
From the very first conversation, Ben was kind, calm, and incredibly helpful. He explained everything clearly and gave me his direct number, which really made things feel more personal and less overwhelming. I didn’t have to chase updates—if I left a message, he always got back to me. The process moved quickly. I had held my policy for years, and once Ben had what he needed—including information from the hospital and a specialist nurse—my claim was approved in just ten days.
What stood out most was how effortless the whole process felt. Ben took care of the heavy lifting, and I just had to keep him informed. In such a stressful time, having that kind of support meant the world. I never expected to be in a position where I’d need to make a claim, but I’m so thankful I had that policy. It made a difficult time a little easier and allowed me to focus on what really mattered: my health and recovery.