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Why HSBC Life?

Why HSBC Life?

Our financial strength

We are HSBC Life (UK) Limited, part of HSBC Group one of the world’s biggest banking and financial services organisations. Did you know that HSBC Life has been providing customers with innovative life protection and investment products for over 30 years in the UK?

Financial Services Compensation Scheme (FSCS)

HSBC Life (UK) Limited is covered by the FSCS. If HSBC Life (UK) Limited is unable to meet its obligations, you may be able to claim compensation. This is limited to transferring your policy to another insurer providing a new policy. If this is not possible, then the FSCS will provide cover for 100% of the claim with no upper limit.

Our Claims Service

We’re proud of our claims record and the levels of service we provide to our customers and their families. In 2022*, HSBC Life paid out 98.7% of Life Claims and 98.9% of Critical Illness claims accumulated across all its Life and Critical Illness products and distribution channels.

For over 35 years** we have been helping people protect their families and during this time we have paid:

  • £2bn in claims to over 42,000 HSBC customers
  • 25,000 life insurance claims, totalling £785m
  • Over 15,000 critical illness claims, totalling over  £787m

*Figures correct as at 31st December 2022
** Since HSBC Life (UK) Limited started doing business in 1988.

HSBC Onshore Investment Bond – track record

HSBC Onshore Investment product has a 2023 Defaqto 5 Star Rating and a Defaqto Gold Service rating for the fourth consecutive year. Defaqto independently rates products across more than 60 categories and a product with a 5-star rating is considered by Defaqto to be an ‘excellent product with a comprehensive range of features and benefits’. Defaqto service rating is based on Financial Adviser feedback.