Watch our explainer video

We’ve partnered with Square Health who can provide you with expert medical assistance and wellbeing support. Available to existing and new HSBC Life policyholders who apply via external distribution partners – benefits are accessible through the HSBC Health app.*

What does Online Health Services do for you?

About our partner, Square Health

Square Health was founded by practising doctors with more than 25 years of experience within the healthcare sector.

As a result, Square Health now provides expert medical services using the latest online technology.

The network includes over 5,000 UK-based medical professionals, including doctors and healthcare specialists. Full details can be found at squarehealth.com

What Services are available?

*We want to point out that your Health Check allowance for a joint policy is one per year for each policyholder. For a single policy, the 1 per year allowance can be used by either you or your partner, but not both.

**Your allowances are shared between all family members who have access.

Real life Case Studies

Case study 1 Second Medical Opinion

Ms H aged 34 took advantage of her HSBC Health Services during a period in her life when she sought some professional counselling. After downloading the app, she booked a therapy session available as part of the mental health support services.

After 5 weeks of regular video sessions with her counsellor, she began to feel in a much better place and felt her problem had been explored with a positive outcome and she had the tools in order to move forward. Overall, she noted the benefits as a very worthwhile addition to her protection cover from HSBC Life.

Source: customer interview November 2023

Case study 2 Digital GP

Madison, age 33, had a swelling on her eyelid. Her GP had prescribed an antibiotic cream, but the lump had returned and was increasingly painful. Maddie sought an urgent digital consultation with a GP via Square Health.

The doctor was concerned that the problem was more serious than a simple infection, and advised her to visit A&E. She went immediately, was seen by an ophthalmologist and successfully treated.

Source: SquareHealth June 2023

Getting Started

• Download HSBC Health app from the app store
• Open the app, then read and accept Square Health’s Terms & Conditions
• Get registered;
  • You will receive a registration email from Square Health within a few days of your policy going live
  • Register using your email address as your username and the temporary password shown in your registration email within 24 hours, then change your password
  • If you haven’t changed your password within 24 hours, go to the app and click ‘Forgot Password’ and a new registration email will be sent
  • If you haven’t received the email within 2 business days of taking your policy out please call Square Health on 0330 808 9972 or by email on hsbchealth@squarehealth.com
• Once signed into the app, follow the on-screen prompts to set up your profile

Useful documents

*HSBC Life Online Health Services are not part of the insurance cover. We have the right to change or remove these services at any time. This won’t affect your insurance.