HSBC Life Online Health Services
Access health and wellbeing support 24/7
HSBC Life Online Health Services
Access health and wellbeing support 24/7
Watch our explainer video
We’ve partnered with Square Health who can provide you with expert medical assistance and wellbeing support. Available to existing and new HSBC Life policyholders who apply via external distribution partners – benefits are accessible through the HSBC Heath app.*
What does Online Health Services do for you?
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Our app-based service provided by Square Health provides a range of benefits, such as expert medical assistance and wellbeing support with no consultation fees.
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Benefits are automatically included with all Life Protection and CI Cover policies, for both new and existing policyholders including their partners. Children also qualify for certain benefits as well.
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Lets you proactively manage your health with fast access to medical experts, via your mobile app.
About our partner, Square Health
Square Health was founded by practising doctors with more than 25 years of experience within the healthcare sector.
As a result, Square Health now provides expert medical services using the latest online technology.
The network includes over 5,000 UK-based medical professionals, including doctors and healthcare specialists. Full details can be found at squarehealth.com
What Services are available?
| Health service | You, as the policyholder | Your partner | Your dependent children under the age of 16 | Your dependent children between 16 and 23 | Yearly benefit allowance limits |
|---|---|---|---|---|---|
| Digital GP & Prescription Services | ✓ | ✓ | ✓ | ✓ | Unlimited |
| Second Medical Opinion | ✓ | ✓ | ✓ | ✓ | 2** |
| Remote Physiotherapy | ✓ | ✓ | 8** | ||
| Health Check | ✓ | ✓ | 1* | ||
| Mental Health Services | ✓ | ✓ | ✓ | 8** |
*We want to point out that your Health Check allowance for a joint policy is one per year for each policyholder. For a single policy, the 1 per year allowance can be used by either you or your partner, but not both.
**Your allowances are shared between all family members who have access.
Real life Case Studies
Case study 1 Second Medical Opinion
Ms H aged 34 took advantage of her HSBC Health Services during a period in her life when she sought some professional counselling. After downloading the app, she booked a therapy session available as part of the mental health support services.
After 5 weeks of regular video sessions with her counsellor, she began to feel in a much better place and felt her problem had been explored with a positive outcome and she had the tools in order to move forward. Overall, she noted the benefits as a very worthwhile addition to her protection cover from HSBC Life.
Source: customer interview November 2023
Case study 2 Digital GP
Madison, age 33, had a swelling on her eyelid. Her GP had prescribed an antibiotic cream, but the lump had returned and was increasingly painful. Maddie sought an urgent digital consultation with a GP via Square Health.
The doctor was concerned that the problem was more serious than a simple infection, and advised her to visit A&E. She went immediately, was seen by an ophthalmologist and successfully treated.
Source: SquareHealth June 2023
Getting Started
- Download HSBC Health app from the app store
- Open the app, then read and accept Square Health’s Terms & Conditions
- Get registered
- Square Health will email you within a few days of your Policy going live. Please click the link in the email to verify your email address and set up your password.
- If you don’t verify your email address within 3 days you can click “forgot password” on the login page to re-trigger the registration email
- If you haven’t received the email within 2 business days of taking your policy out please call Square Health on 0330 822 1776 or by email at customerservice@squarehealth.com
- Once signed into the app, follow the on-screen prompts to set up your profile
Useful documents
*HSBC Life Online Health Services are not part of the insurance cover. We have the right to change or remove these services at any time. This won’t affect your insurance.